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Warranty Options and Coverages

We provide a no cost warranty with every computer configuration. Other optional warranty and service plan coverages can be added to standard warranties.

ECS Enterprise EQCare Limited Warranty and Service

Get the ECS Enterprise EQCare Limited Warranty and Service Plan Terms and Conditions.

Registering An On-site Warranty Location

When you purchase an on-site warranty the location of the system must be registered in order to insure next day on-site service, levels. Click the button to open the location registration form.

Warranty And Support Services

Learn more about Equus Compute Solutions warranty and support services by downloading this pdf now.

Warrranty Options & Coverages

Standard Warranty

Depot Repair – 10 – Business Days and advanced parts replacement shipped ground.

Equus is committed to keeping your Desktop systems up and running. EQCare Client service is designed to maximize the uptime of your business operations by providing remote assistance through Equus Customer Support and access to replacement components when required.

Features

ellipse  Monday-Friday, 7 AM-7 PM (CST) Equus Customer Support
ellipse  Remote troubleshooting and diagnostics
ellipse  Depot repair services with ten-day SLA turnaround
ellipse  Ground shipping of field replaceable components
ellipse  Warranty and Support Overview
ellipse  Warranty Terms and Conditions

Depot Repair – 10 – Business Days and advanced parts replacement is shipped next business day.

Your Server and Storage systems deserve our highest priority because your customers and your business depend on them. With our EQCare Server service, you gain access to round the clock Customer Support and our fastest shipping options. Upon contact, Equus Customer Support will assist in determining the root cause of your incident.

Features

ellipse  24x7x365 Equus Customer Support (including holidays)
ellipse  4-hour Anytime Response to talk to Equus Customer Support
ellipse  Remote troubleshooting and diagnostics
ellipse  Depot repair services with ten-day SLA turnaround
ellipse  Next Business Day Advanced cross-ship of field replaceable components
ellipse  Warranty and Support Overview
ellipse  Warranty Terms and Conditions

Warranty Upgrades

Next business day onsite repair service with advance cross-ship component replacement.

When your system is serviced by a certified Equus technician, you can be confident the work was completed to our industry-leading standards.

EQCare Plus includes access to a certified Equus technician who will travel to your registered location and provide direct assistance with the repair of the covered hardware. This service is an upgrade to your existing EQCare Client and/or EQCare Server service.

Features

ellipse  NBD dispatch of On-Site Service Technician
ellipse  On-Site Service Technician arrives on-site at your registered location
ellipse  On-Site Service Technician is trained and certified for Equus system repair
ellipse  On-Site Service Technician installs components, performs repairs, and tests functionality
ellipse  Warranty and Support Overview
ellipse  Warranty Terms and Conditions

4-hour on-site repair service with advance cross-ship component replacement.

Maximizing the uptime and availability of your systems is our highest priority.

With EQCare Premium support you gain access to 4-hour dispatch to a certified Equus Technician any time day or night. The On-site Technician will travel to your registered location with parts in hand and provide direct assistance with the repair of the covered hardware. This service functions as a premium upgrade to your existing EQCare Client and/or EQCare Server support service.

Features

ellipse  4-hour Anytime dispatch of On-Site Service Technician
ellipse  On-Site Service Technician arrives on-site at your registered location with parts in hand
ellipse  On-Site Service Technician is trained and certified for Equus system repair
ellipse  On-Site Service Technician installs components, performs repairs, and tests functionality
ellipse  Warranty and Support Overview
ellipse  Warranty Terms and Conditions

Equus understands that you may need to retain your Hard Disk Drive (HDD) or Solid-State Drive (SSD) when replacing it. Sensitive data storage devices often require a higher degree of security, including control over their accessibility and disposal.

Typically, to qualify for replacement, a failed drive must first be returned to Equus. With EQCare Flex KYD, you are provided a replacement drive for the covered systems and the freedom to keep the failed drive within your secure business environment.

Features

ellipse  Ability to keep your failed HDD/SSD within your secure environment
ellipse  Provides replacement HDD/SSD within your system’s support service term
ellipse  Warranty and Support Overview
ellipse  Warranty Terms and Conditions

When your system requires maintenance, quick access to replacement parts is critical. With EQCare Flex Pool you are provided an on-site inventory of common field replaceable components and our fastest “time to part replacement” available.

For immediate resolution, you can perform the replacement yourself, or schedule an On-site Technician if you need assistance. Additionally, this service replenishes all qualified replacement parts upon return of any failed components for the duration of your support contract.

Features

ellipse  Provides an on-site Spares Kit for common field replaceable parts
ellipse  Spares Kit remains local to the system for quick access
ellipse  Spares Kit is replenished by Equus after parts are used
ellipse  Can be used for self-repair or paired with EQCare Plus or EQCare Premium for support by On-Site
ellipse  Service Technician
ellipse  Warranty and Support Overview
ellipse  Warranty Terms and Conditions

Service Plans

EQCARE Essential enhances your existing warranty with a 3rd party vendor. This plan allows Equus Support to provide customer advocacy activities between you and the 3rd party vendor.

The service plan allows you to call/email into Equus support first to obtain an initial diagnosis. Should the problem require working with the 3rd party vendor, Equus support will open the ticket with the vendor on behalf of the customer and work with the vendor and customer to ensure a timely resolution.

Features

ellipse  Available 24×7 within the US Only
ellipse  Streamline interactions with 3rd party vendor’s support team
ellipse  Access to Equus’s support, sales and engineering staff as appropriate
ellipse  EQCare Essential Terms and Conditions