Warranty Options and Coverages.
Equus provides product warranties to satisfy all our customers situations.
We provide a no cost warranty with every computer configuration. Other optional warranty coverages can be added to the standard warranties.
ECS Enterprise EQCare Limited Warranty and Service
Download ECS Enterprise EQCare Limited Warranty and Service Plan Terms and Conditions.
Registering An On-site Warranty Location
Support
Warranty And Support Services
Learn more about Equus Compute Solutions warranty and support services by downloading this pdf now.
Warranty Options and Coverages
- EQCARE Client
- EQCARE Server
Depot Repair – 10 – Business Days and advanced parts replacement shipped ground.
Equus is committed to keeping your Desktop systems up and running. EQCare Client service is designed to maximize the
uptime of your business operations by providing remote assistance through Equus Customer Support and access to
replacement components when required.
Features
Monday-Friday, 7 AM-7 PM (CST) Equus Customer SupportRemote troubleshooting and diagnosticsDepot repair services with ten-day SLA turnaroundGround shipping of field replaceable components
Depot Repair – 10 – Business Days and advanced parts replacement is shipped next business day.
Your Server and Storage systems deserve our highest priority because your customers and your business depend on them. With our EQCare Server service, you gain access to round the clock Customer Support and our fastest shipping options. Upon contact, Equus Customer Support will assist in determining the root cause of your incident.
Features24x7x365 Equus Customer Support (including holidays)4-hour Anytime Response to talk to Equus Customer SupportRemote troubleshooting and diagnosticsDepot repair services with ten-day SLA turnaroundNext Business Day Advanced cross-ship of field replaceable components
- EQCARE Plus
- EQCARE Premium
- EQCARE Flex KYD
- EQCARE Flex Pool
Next business day onsite repair service with advance cross-ship component replacement.
When your system is serviced by a certified Equus technician, you can be confident the work was completed to our industry-leading standards. EQCare Plus includes access to a certified Equus technician who will travel to your registered location and provide direct assistance with the repair of the covered hardware. This service is an upgrade to your existing EQCare Client and/or EQCare Server service.
FeaturesNBD dispatch of On-Site Service TechnicianOn-Site Service Technician arrives on-site at your registered location On-Site Service Technician is trained and certified for Equus system repair On-Site Service Technician installs components, performs repairs, and tests functionality
4-hour on-site repair service with advance cross-ship component replacement.
Maximizing the uptime and availability of your systems is our highest priority.
With EQCare Premium support you gain access to 4-hour dispatch to a certified Equus Technician any time day or night. The On-site Technician will travel to your registered location with parts in hand and provide direct assistance with the repair of the covered hardware. This service functions as a premium upgrade to your existing EQCare Client and/or EQCare Server support service.
Features4-hour Anytime dispatch of On-Site Service TechnicianOn-Site Service Technician arrives on-site at your registered location with parts in handOn-Site Service Technician is trained and certified for Equus system repair On-Site Service Technician installs components, performs repairs, and tests functionality
Equus understands that you may need to retain your Hard Disk Drive (HDD) or Solid-State Drive (SSD) when replacing it. Sensitive data storage devices often require a higher degree of security, including control over their accessibility and disposal. Typically, to qualify for replacement, a failed drive must first be returned to Equus. With EQCare Flex KYD, you are provided a replacement drive for the covered systems and the freedom to keep the failed drive within your secure business environment.
FeaturesAbility to keep your failed HDD/SSD within your secure environment Provides replacement HDD/SSD within your system’s support service term
When your system requires maintenance, quick access to replacement parts is critical. With EQCare Flex Pool you are provided an on-site inventory of common field replaceable components and our fastest “time to part replacement” available. For immediate resolution, you can perform the replacement yourself, or schedule an On-site Technician if you need assistance. Additionally, this service replenishes all qualified replacement parts upon return of any failed components for the duration of your support contract.
FeaturesProvides an on-site Spares Kit for common field replaceable parts Spares Kit remains local to the system for quick access Spares Kit is replenished by Equus after parts are used Can be used for self-repair or paired with EQCare Plus or EQCare Premium for support by On-Site Service Technician
